Ask Additional Questions

outline after selecting a resolution, you can prompt your customers with questions, specifically designed to assist with exchanges once the customer has chosen a resolution, they will need to respond to the provided questions to proceed with the return process how to add questions to a resolution? navigate to the resolution page choose the standard return resolution to which you want to add questions edit the resolution and scroll down to the ' ask additional question ' section click on ' add question ' enter the question in the provided field click ' save ' to confirm the addition of the question how can i access and review the customers' responses? click the return you want to process if the chosen resolution has a question associated with it, the customer's answer will appear at the top of the processing slide out, below the return resolution