Creating A Standard Resolution

outline refundid supports a wide variety of alternative standard non instant resolutions that can be offered to your customers this allows you to tailor the return experience with options beyond instant refunds & exchanges for resolution specific details (e g , settings unique to exchanges), refer to the shopify resolutions docid\ tu8rhmd9akt7kc1bhinw3 section of this documentation how to create another standard resolution? go to the resolutions page in your merchant portal click the add resolution button from the pop up menu, select the resolution you’d like to add the options displayed in this dropdown will depend on your ecommerce platform and your level of integration with refundid once you've selected the type of resolution, configure the following internal name – for internal use only not visible to customers helps your team track and differentiate between resolution options display name – the title shown to customers (e g , refund , exchange , store credit ) keep this clear and easy to understand description – a short explanation of what happens when this option is selected (e g , “your refund will be processed within 7–10 business days ” ) once saved, the new resolution will be available to customers as part of your return flow