Editing & Duplicating A Standard Resolution

outline once a resolution is created, you can adjust its settings at any time editing is useful if you need to update the next steps shown to customers adjust the name or description enable or disable specific email notifications modify auto approval or auto decline timings you can also duplicate a resolution if you want to create an alternative variation of an existing one (e g , an exchange resolution with free outbound shipping) how to edit a resolution go to settings > resolutions locate the resolution you want to edit click the three dots beneath the toggle switch select the pencil icon you’ll be redirected to the resolution editing page , where you can make any changes once finished, click save duplicating a resolution open the resolution editing page for the resolution you want to copy at the top of the page, click duplicate resolution a duplicate version will be created and added to your main resolutions list