Processing

outline utilise the processing dashboard to better understand how your team is performing when it comes to processing returns easily note average processing times post delivery, common decline reasons, and approve / decline rates please note that process and processing refers to the retailer approving or declining a return after receipt approved & declined returns these tabs assist in providing baseline information on your store's return approval and decline rates view this information on a dollar, order, and item level avg time return is open for before being processed understand how long returns are open for before they're processed by your team a return is considered open once it's been lodged by the customer this will take into account how long it takes for the customer to receive the first scan and delivery times as well as how long it sits at your warehouse before it gets processed avg time to process a return after delivery see how long it takes your team to process returns once they've been marked as delivered back at your warehouse avg time to process a return (line graph) visualise the average processing time on a per day basis this means, for each day, you can see how long it took to process the returns that were processed on that day decline reasons understand what your most common decline reasons are to further understand what your most common reasons for refusing returns are