Shipping

outline the shipping analytics dashboard helps you in diving deeper into your return shipping data assisting in monitoring your costs associated with label generation as well as metrics around the carriers used for return shipping track average delivery times and customer behaviour around shipping off their returns number of return labels generated this refers to the number of return labels that are generated for customers who go through the refundid flow this won't always equal the number under number of return labels used as not all return labels generated will be used number of return labels used this refers to the number of generated return labels that have actually been used by customers a return label is marked as used once it receives its first scan this is often the point at which the carrier will charge the associated account owner for the label total spent on shipping this is the total amount charged by the carrier for the labels generated this is the rate provided to refundid directly from the carrier total shipping charged this is the total amount charged to the customer for return shipping in the refundid flow if your label is a fixed cost, this will vary with the total spent on shipping however, some retailers may choose to just pass on the rate provided to them by the select carrier shipping profit/loss this is the net revenue made from label generation it's calculated by taking the amount charged to the customer for return shipping and deducting the amount charged to you by the carrier total shipping costs this breaks down the total shipping costs charged to you on a per day basis avg time for customers to ship off return the average time it takes customers to receive their first scan on the label attached to their return avg time for return to be delivered the average time it takes for returned items to be delivered back to the warehouse this is the time from the point of label issuance