Merchant Portal
Analytics Page
Customer Returns
3 min
outline the customer returns dashboard helps in viewing your returns data on an individual customer basis easily analyse who your top and most costly returners are furthermore, see your customer return behaviour such as which customers are constantly returning the same item avg order return value the average value of a return made at your store over the specified date range avg number of items per return the average number of items returned per return lodged number of customers who have used refundid the number of unique shoppers who have used refundid over the specified timeframe customers with the most returns customers who have made the most number of returns to your store over the specified timeframe customers with the most returns of the same item customers who have made the most number of returns to your store for the same item in the specified timeframe this dashboard is helpful in understanding which customers are constantly buying and returning the same items customers with the most approved returns this table shows the customers with the most approved returns over the specified period of time this data can be used to understand who your customers with the highest return approval rates are most declined customers customers with the most declined returns in the specified date range use this data to understand who your costly customers are you can impose restrictions on these customers to reduce the number of returns and/or purchases that are made at your store
