Refund-Blocking Reasons

outline refund blocking reasons allow you to designate a reason or multiple reasons that when chosen, will prevent the customer from using refundid instead, the customer will be displayed with a popup advising them to visit an alternative page which includes a button that hyperlinks to that alternative page an example of where this feature may be used is in the instance that you required customers to reach out to you regarding a faulty item prior to them lodging a return for it steps when adding a return reason, activate the ' block refund' feature, select whether to add a redirection url for customers who are blocked and then click save