RMA Creation Integration 2024.2

outline the rma creation integration combines the refundid ap21 integration with one of our pre built ecommerce integrations, such as shopify, bigcommerce, or magento 2 this integration enables the seamless continuation of your existing ecommerce platform integration while adding automated rma creation in ap21 upon return lodgement in this setup, we will directly connect to your ecommerce environment (e g , shopify) to retrieve your order information, and ap21 will be utilized solely for rma creation purposes flow for a clearer comprehension of the workflows involved in the complete integration of refundid and ap21, please refer to the following flowchart it outlines the key touchpoint of the integration being processing the refund authentication & setup environment credentials in order to get set up, you'll need to provide refundid with some information to connect to your environment to learn how to set up the refundid integration on your ap21 environment, please view ap21's documentation below please navigate to the setup section within the provided documentation (page 3) and follow the steps outlined by ap21 once completed, please provide the below pieces of information ap21 environment url please note the url required will need to be the api url address this will be different from your ap21 environment's core address you may also have different urls for your test and live environment countrycode (if applicable) username & password (if applicable) this may be in the form of a bearer token or some other form of authorisation please note the required username and password will be different from the one used to manually log into the ap21 client sales payment gateway name payment gateway merchant id sku structure in order to correctly map your ecommerce platform's products to the items in ap21, we'll need to identify the structure of your skus to do this, please provide us with an outline of how your sku is structured and what product ids it is made up of ip address whitelisting you may need to whitelist refundid's sandbox ip address for testing and refundid's production ip address for launch if this is the case, please find them below sandbox 34 116 107 90 production 34 87 219 187 in the instance you'd like refundid to test for you after everything has been set up, a further ip address may need to be whitelisted as well