Merchant Portal
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Popular Flows
Show Certain Return Reasons
2 min
outline displaying different return reason groups is valuable for retailers, especially when they have unique return reasons for specific occasions or products this feature allows them to present customers with the appropriate return reasons for their refunds steps once you have configured the conditions for this flow, which define the identifiers that will trigger your desired return reason group, click on the " add outcome " button to configure the return reason, choose the option ' return reason group is ' and select the desired group you wish to display from the second drop down menu to save the flow, simply click the " save " button for creating multiple return reason groups, please refer to the return reason article for detailed instructions return reasons docid\ m0tz4elerv1mtn0arc zj
