Processing Your Refund

steps once you receive the return at your store or warehouse locate the order number on your bigcommerce orders dashboard (easiest to use the search bar at the top) check to see if the order has a staff note reading “this order has been refunded by refundid” attached to it please ensure you look for these tags and notes before you process any returns! this will help prevent any double refunds from occurring if you need any help locating this note or tag, please contact refundid if the above note appears on the order, head to the refundid app open the refundid app and locate the order on the refundid dashboard (you can do this by locating the order number or customer email) click on " process " to either accept or decline the returned order once you click on " process refund ," a pop up window will appear, giving you options to select an approval or rejection reason, view the refund breakdown, and restock the item if necessary