Approving Returns From AP21

outline returns created in ap21 by refundid can be polled on a schedule, so that finalising a return in ap21 approves it in refundid automatically your team processes the return once, in the system they already work in how it works the customer lodges their return and refundid creates it in ap21 your team receives the goods and finalises the return in the ap21 portal, which moves its lines to returned refundid checks the return on a schedule once every item line shows returned , the matching return is approved in refundid and the refund is processed there is nothing for your team to do in the refundid dashboard for these returns they are approved from ap21 what refundid waits for only the item lines are considered refundid adds its own lines to a return for the freight charge and, where gift card refunds are set up, the gift voucher nothing is physically coming back for those lines, so ap21 leaves them as processing and refundid does not wait on them approval is all or nothing if some items on a return are finalised and others are not, the return stays open in refundid until the rest are finalised it is not part approved good to know available on ap21 2024 2 and later applies to returns only where the integration creates an exchange order, that order is not polled returns stop being polled 180 days after they are created anything not finalised in ap21 by then needs to be processed in the refundid dashboard returns lodged before the integration was switched on are not polled this is switched on per environment during setup if you'd like your team to process returns entirely from ap21, let your account manager or integrations\@refundid com mailto\ integrations\@refundid com know