Bergen Logistics

outline the bergen logistics integration notifies your warehouse of incoming returns for each return, refundid creates a receiving ticket (asn) in bergen so your warehouse team knows what's coming back and can receipt it on arrival what you'll need your bergen oauth client id and client secret your bergen authentication url and api url the warehouse name returns should be receipted against which of your refundid shipping locations bergen handles set up this integration is set up by refundid send the details above to your account manager or merchant\@refundid com mailto\ merchant\@refundid com if the item identifiers in bergen (sku, barcode etc ) don't exactly match your store's, let us know during setup refundid can map between the two how it works when a return is lodged, refundid creates a receiving ticket in bergen with the receiving type return the ticket includes the refundid rma reference (as the customer po), the customer's details, the return tracking number and carrier, and the items being returned refundid regularly checks bergen for updates on receiving tickets if a ticket fails to post, an integration error will appear on the return in your dashboard and the posting is retried automatically