Bonus Credit

outline bonus credit gives customers extra spend on top of their return value when they pick a specific resolution a proven way to push customers towards exchanges and store credit instead of refunds for example, with a 10% bonus, a customer returning $100 of items gets $110 to spend on their exchange bonus credit is available for shopify retailers on gift card / store credit resolutions and any item exchange resolutions setting it up on a resolution go to settings > resolutions and edit the resolution turn on offer bonus credit choose the bonus type fixed (a dollar amount) or percentage (of the approved return value, up to 100%) enter the amount and save via a flow you can also adjust bonus credit for specific customers or situations using the override standard resolution settings outcome in flows turn on adjust bonus credit within the outcome and set the fixed amount or percentage the flow value overrides the resolution's default what the customer sees the resolution is shown with the bonus attached, e g "exchange + bonus 10%" when shopping for their exchange, their available credit includes the bonus, with a "includes bonus $x" note their cart breakdown shows the bonus credit applied unused bonus credit is not refunded to the customer how it's applied on exchange orders, the bonus is applied as an order level discount in shopify titled refundid exchange credit , with a note recording the configured bonus amount the customer is never refunded unused bonus it can only be spent