Common Issues

overview when your code is being set up, there are occasionally some issues that can come up here are how to identify them and easy solutions to get them fixed up popup not showing in the instance the pop up isn't showing, this can mean that the code might've been removed from your theme refer to the installation docid 1fwdwlq1symo9fssokrio guide and run through the steps to ensure the code is still being displayed popup styling incorrect if the styling of the pop up is incorrect, this normally means the script has incorrectly grabbed the css from your site this can happen from time to time, depending on how your theme has been set up you will need to set up custom css styling using the adjusting the code docid\ i4s5ux0pfplpkjapb5t8a guide checkout button not working in the instance your checkout button is not redirecting the customer back to refundid, it normally means the attach is set up incorrectly you can tell if it's working by ensuring the checkout button says use your credit if this is not the case, it means that the code has not been set up to attach itself to the correct element navigate to the adjusting the code docid\ i4s5ux0pfplpkjapb5t8a guide to see how to correctly set up the attach code