Conditions

outline conditions form the base of the flows they allow you to configure the logic's outcome based on your requirements the available conditions may vary depending on the e commerce platform you're using general conditions date purchased refers to the specific date or date range when the order was purchased date fulfilled refers to the specific date or date range when the order was fulfilled item discount level this feature involves utilising the discount amount on a product within an order as a condition for instance, you can apply a rule to decide that items with a discount of over 50% are not qualified for a refund item weight this feature enables you to utilize the weight of a product as a condition for instance, you can set up a flow that adjusts the price of return shipping based on the item's weight total order weight this feature enables you to utilize the total weight of an entire order as a condition for instance, you can set up a flow that modifies the return shipping cost based on the total weight of the order delivery country this feature enables you to use the customer's delivery address as a condition for example, you could set up a flow that allows you to charge a higher shipping fee if the customer is returning from outside australia approved returns this feature allows you to use the number of approved returns a customer has as a condition this can be applied across an individual resolution or all resolutions for example, if you wanted to offer free return shipping to all customers with 5 or more approved returns, this condition could be used rejected returns this feature allows you to use the number of declined returns a customer has as a condition this can be applied across an individual resolution or all resolutions for example, if you wanted to block all customers with 5 or more declined returns from lodging a return, this condition could be used total open returns this feature allows you to use the number of open returns a customer has as a condition this refers to any returns that are pending and have not been processed for example, if you wanted to block all customers with 5 or more outstanding unprocessed returns from lodging any more returns until the existing returns are processed, this condition could be used total lodged returns this feature allows you to use the number of lodged returns a customer has as a condition this refers to any returns that have been lodged by the customer over time for example, if you wanted to charge a higher shipping fee to all customers with 5 or more lodged returns, this condition could be used return reasons this feature allows you to use the return reasons attached to the items in the return as a condition if there are multiple conflicting flows for different return reasons and more than two of those return reasons are chosen in a single return, the flow that has a priority will take precedent an example where this could be used would be to put a return in review if a customer selects the return reason of faulty shopify specific conditions product tag allows you to assign specific tags to products and use them as conditions order tag allows you to assign specific tags to orders and use them as conditions customer tag allows you to assign tags to customers and use them as conditions product sku allows you to use your product sku(s) as a condition for the flow once you have selected the desired tag , you can proceed to choose whether all or any of the tags should be included simply add the selected tags to the provided text box if you choose " date fulfilled " or " date purchased ," indicate the desired date range for the flow to be effective from you have the option to select whether the date starts before a specific date, falls between a range of dates, or occurs after a particular date to use product skus as the basis for your flow, select the 'product sku' option from the identifiers dropdown menu then, input the desired sku(s) in the provided text box, and hit enter bigcommerce specific conditions category id allows you to use categories id as conditions customer group allows you to use your customer groups as conditions magento 2 specific conditions attributes allows you to use attributes as conditions category allows you to use categories as conditions multiple conditions if you want to create more complex rules, you can combine multiple conditions within the same flow for example, if an order contains a specific tag , and the date purchased falls within a certain range, you can set the outcome to make the item non refundable and & or functionalities once you have set up the initial condition, you can click the " and " button to include another condition with the same priority this allows you to add multiple conditions that must all be met on the other hand, if you want to add a condition that will come into effect only if the initial condition is not met, you can click the " or " button this enables you to create conditional rules based on different scenarios