Difference Between New Order And Same Order Exchanges

outline standard exchanges can be created in shopify in two ways as a new order , or on the same order using shopify's native exchange functionality both get your customer their exchange the difference is how it's represented in shopify and how any price difference is collected new order exchanges refundid creates a draft order for the exchange items at lodgement (holding inventory), which becomes a brand new shopify order with its own order number at approval see new order creation exchange items appear at their real prices, with taxes, duties, and shipping calculated as normal the new order is tagged refundid exchange order and includes a note referencing the original order any price difference or bonus credit is handled through refundid the customer pays refundid at lodgement, and upsell revenue is paid out to you you fulfil the new order like any other order same order exchanges the exchange uses shopify's native exchange functionality the exchange items are added to the customer's original order , and no new order is created the exchange items sit in a fulfillment order that is placed on hold when processing the return, you'll see a release fulfillment switch to release it for dispatch any price difference is collected via a shopify invoice on the original order the process return popup includes an issue invoice switch for this same order exchanges support variant exchanges only , and aren't available on orders with duties which should i use? use same order if you want everything against the original order in shopify (cleaner customer order history, native shopify returns reporting) and you only offer variant exchanges use new order if you want any item exchanges, bonus credit, or refundid to collect price differences from the customer talk to your account manager if you'd like to change how your exchanges are created