Exchange Lodgement

outline this video demonstrates the instant exchange lodgement experience from a customer’s perspective it shows selecting an exchange resolution choosing a replacement item completing the refundid flow final confirmation screen from the customer’s point of view, this feels like a seamless exchange behind the scenes, this operates as an instant refund with a guaranteed repurchase the customer journey the customer enters their order details on your returns portal they select the item(s) they're returning and their return reason(s) they choose the exchange resolution and pick their replacement item a different variant, or any eligible item depending on your setup they complete the refundid sign up flow (this is how refundid verifies the customer and takes on the risk) the exchange is confirmed instantly and the new order is placed straight away the customer is prompted to send their original item back, with reminders until it's on its way \[video placeholder instant exchange lodgement]