Gorgias

outline the gorgias and refundid integration makes viewing return information easy and more efficient for you and your customer service team by integrating the two platforms, all customer return information will automatically flow through to gorgias when speaking to customers if a customer has an existing or previously lodged return in refundid, this will load and be visible in your gorgias client how to set up to set up the gorgias & refundid integration, you'll need to download the refundid app from the gorgias app store https //www gorgias com/apps/refundid https //www gorgias com/apps/refundid please view the video below to see how to install the gorgias application please make sure to email merchant\@refundid com with your gorgias subdomain to ensure the integration is set up correctly faqs does the sidebar show all the customer returns? we show the customers the 10 most recent returns at your store why does refundid show up for every customer even if they are not a refundid customer? we show the sidebar for every customer to provide you with a url to start the refund process to determine if the customer is a refundid customer for your store they will have a return listed in the sidebar why is my integration showing no returns history for any customers? your gorgias account may not be linked with your refundid account please contact refundid to link your gorgias account with your refundid account why has my widget disappeared? if the widget has disappeared please disconnect and reinstall the refundid app on gorgias this will re setup the widget my widget is not working correctly, why is that happening? please try to disconnect and reinstall the refundid gorgias app to ensure you're using the latest version of the integration if there are further issues please contact refundid