How It Works

outline the integration handles two things in the return flow offering the customer pickup options, and booking the consignment once they've lodged offering pickup options when the customer reaches the shipping step, refundid offers a hunter express scheduled pickup at the fee you've configured, along with a list of pickup windows to choose from windows start a few business days out, giving the customer time to pack the item and the carrier time to schedule the run roughly two working weeks of windows are offered, so the customer can pick a day that suits each window covers a standard business day (for example 9am to 5pm) weekends are excluded the customer can add pickup instructions gate codes, "leave with concierge", where the item will be waiting windows are generated in your local time zone, so a customer selecting "tuesday" gets tuesday at your warehouse's end too booking the consignment when the return is lodged, refundid books the consignment with hunter express because this is a return, the direction of travel is reversed compared to an outbound delivery the customer is the sender, using the pickup address they confirmed in the portal your warehouse is the receiver the booking carries the customer's contact details for the pickup, the delivery instructions, the selected pickup window and any instructions the customer left, and one carton per returned item consignments are tagged as refundid returns, so return consignments are easy to identify in your hunter express reporting the label hunter express allocates the consignment number, and that number becomes the tracking number on the return in refundid so tracking behaves exactly as it does for any other carrier, including tracking statuses on your dashboard and in customer emails the label pdf is returned to the customer through the normal refundid flow on the confirmation page, in their confirmation email and from their customer dashboard when a booking can't be completed if hunter express accepts the consignment but doesn't return a label, or the consignment can't be created at all, the customer is shown an error rather than being told their return is booked where a consignment was created but no label came back, the error names the consignment number so it can be cancelled with the carrier if needed