On-Site Exchanges

overview on site exchanges allow customers to complete their product exchanges directly on your store’s website instead of being limited to the refundid portal, customers are seamlessly redirected to your online store to browse and select their new items this creates a more familiar shopping experience and keeps customers engaged with your brand during the exchange process how it works when a customer chooses an on site exchange, they are guided back to your website after initiating the exchange request upon redirection, the customer is presented with both a pop up explaining what's happening as well as a balance at the footer of the page, which displays their credit to spend however, they are not limited to this amount they can then navigate through your store’s collections, choose a replacement product, and complete the exchange as if they were making a new purchase this approach leverages your existing store layout and branding, offering a cohesive and branded exchange experience customer experience