Returns On Instant Exchanges

overview returns on instant exchanges function similarly to returns on any standard order since an instant exchange order is essentially treated like a normal order in shopify, the return process follows the same principles how it works customer information the instant exchange order retains all the customer details, including the email and delivery address this ensures that the return process is straightforward and consistent with any other order return process when a return is initiated, the system recognizes the customer’s information and processes the return just like it would for any other order there is no difference in how the return is handled, except that the payment method used for the original order is linked to refundid retailers can set limits on how many returns a customer can make on instant exchanges this can be set up using the order tag within the flows builder