On Lodgement

outline with on lodgement rma creation, the return is created in ap21 as soon as the customer lodges it rather than waiting for the return to be approved this gives your team visibility of incoming returns in ap21 straight away how it works the customer lodges their return through refundid refundid creates the return in ap21 immediately payments can be excluded from the return so your team completes the payment details in ap21 themselves for standard returns, payments are always excluded when the return is approved in refundid, the existing ap21 return is used it is not recreated refundid assumes your team has completed any payment details on it by that point if the return is declined or cancelled, refundid deletes the ap21 return (where your ap21 version supports deleting returns) on lodgement creation isn't available for setups where the integration creates exchange orders those are created on approval