Access a link to your custom staging app from your Account Manager

This will be configured specifically for your store

Your Account Manager will also provide you with testing credentials

Please make sure you provide a link to your test store. If you'd like to test on your live store, you can let your account manager know

Open the app and advise your Account Manager that this has been completed. You will need to be approved by Refundid to begin testing

Learn how to test your custom staging app with Refundid by accessing a link and receiving testing credentials from your Account Manager. Get approved to start testing by informing your Account Manager once you have opened the app.

Live

Staging

Integrations

refundid

Refundid Documentation

Instant Exchanges

Instant Refunds

Refunds, Store Credits, and Exchanges

Welcome

Accessing Your Dedicated Customer Link

Going Live

BigCommerce

Magento 2

Other

Shopify

Installing Refundid

Migration From Another Returns Portal

Mark instant refunds as returned in Shopify

Suggested Items Feature

Miscellaneous Features

Onboarding Steps

Background & Logos

Buttons

Emails

Fonts

Portal Customisations

Resolutions

Running a Test Return

Connect One Email to Multiple Dashboards

Multi-Store Login

Setting Up Access

Setting Up Flows

BYO Carrier (via Aggregator)

BYO Carrier

Refundid Carriers

Testing

Setting Up Return Shipping

Setting Up Your Returns Policy

Setup

Approved Returns

Checkout Plus

Custom Reporting

Customer Returns

Overview

Processing

Refundid Value

Repurchases

Return Rates

Shipping

Analytics Page

Custom Background

Custom Buttons

Custom Font

Custom Logo

Branding

Bundles

Discounts

Customer Journey

Location Groups

Setting Up

Drop Off In-Store

EU Right Of Withdrawal

Conditions

eCommerce-Specific Conditions

Flow Simulator

Flows Prioritisation

Outcomes

Popular Flows

Flows

Add An Announcement

Exchange Settings

Fulfillment

Notifications & Contact

Reply-to Email

Return Time

General

Entity On Invoice

Setting Up A Payment Method

Updating Your Payment Method

Invoices

Lodging A Return For A Customer

Dashboard Columns

Dashboard Tabs

Filtering & Exporting Merchant Table

Integration Errors

Processing A Return

Return Slide Out

Main Dashboard

Blocking Custom Products

Product Recommendations

Keep Item Flow

Non-Shipping Return Methods For Instant Returns

Setting Up A Non-Shipping Return Method

Non-Shipping Return Methods

Order Override

Connecting A Bank Account

Connecting A Card

Payment Method

Automated Emailing Of Reports

Fields Available

Reports

Approval Automations

Ask Additional Questions

Creating A Standard Resolution

Editing & Duplicating A Standard Resolution

Notifications

Return Lodged Page

Child Return Elements

Multiple & Single Choice Questions

Randomising Return Reasons

Return-Blocking Reasons

Return Reason Fees

Return Reason Groups

Return Reason Priority

Return Reasons

Adding A Carrier

Combining Multiple Returns Under One Label

International Return Shipping

Itemised Returns Form

Label Generation Methods

Label Reference Fields

Return Address

Tracking Statuses

Weights

Shopify Settings

Permissions

Users

Merchant Portal

In-Store

Customer Receipts

Emails & Texts Timeline

Exchange Lodgement

Refund Lodgement

Sign Up Flow

Instant Returns

Keep Item

Multi Resolution

Email Timelines

Lodgement

Standard Returns

User Journey Settings & Walkthrough

Non-Operational Resolution

Partial-Operational Resolution

Custom

Actionless (No-Op) Exchanges

Additional Charges

AI Exchanges

Any Item Exchange

Bonus Credit

Fulfillment Locations

Gift Cards & Discount Codes

Instant

Minimum Quantities

Outbound Shipping

Refunds Of The Difference

Reporting & Reconciliation

Setting Up Exchanges

Standard

Variant Exchange

Waiving Taxes & Duties On New Exchange Orders

Exchanges

Standard Refunds

Refunds

Alternative Credit Methods

Expiry Date

Gift Cards

Return Fees & Deductions

Shopify Native Store Credit

Store Credits

Shopify Resolutions

Backend Set Up

Customer Experience

Theme Setup

Price-Drop Protection

Checkout Components

Orderless Returns Portal

After The Return Is Lodged

Exchanges At The Counter

Getting Started In The App

Lodging A Return At The Counter

Taking Payment For An Exchange

Refundid POS

Downloading The App

Scanning & Processing

Refundid Scan

BigCommerce Returns Portal (Manual)

PDP (Manual)

Refundid Messaging - Examples

Returns Policy (Manual)

Deep Link

FAQs

Returns Policy Accordion (Manual)

Joint Returns Form

Multi-Country Banner

Refundid Messaging On Your Site