Actionless (No-Op) Exchanges

overview actionless exchanges, also known as no op exchanges, are designed to provide the customer experience of an exchange without performing any backend actions on shopify or other systems this means the customer’s interaction remains consistent, but no changes are made to the retailer’s inventory, orders, or external systems use cases this feature is particularly useful when retailers want to maintain the customer experience of an exchange but handle the actual processing themselves for example, if a retailer has a unique exchange workflow or uses external systems for inventory management, actionless exchanges allow refundid to facilitate the customer facing part without making backend changes the backend integration can then be set up via a custom integration or shopify flow setting up actionless exchanges to enable actionless exchanges, retailers need to contact refundid support during setup, it’s important to provide details about how you want the exchange experience to appear to the customer and what workflows you want to maintain on your side