Additional Charges
2 min
overview in the exchange process, any extra costs that arise need to be charged directly to the customer’s card unlike refunds or store credits, where you can simply deduct amounts from the final refund, exchanges are a product swap that means any additional charges, whether they’re for shipping or for items of higher value, must be processed through the customer’s payment method on file types of additional charges shipping charges if there are any shipping fees associated with sending out the new exchanged item or sending back the item being returned, these will be charged directly to the customer’s card this ensures that the logistics costs are covered upfront upsell or value difference if the customer selects a new item that is of greater value than the original item, the price difference will also be charged to their card this way, the customer pays any additional amount needed for the upgraded product in short, the additional charges document explains that whenever there’s a cost beyond the original exchange value, it’s handled through a direct card charge this ensures a smooth and transparent transaction for both you and your customers supported payment methods at this time, additional charges for exchanges can only be processed using credit or debit cards we do not currently support other payment methods
