Outbound Shipping Charging

overview outbound shipping charging covers the process of billing customers for the shipping costs associated with sending out their exchange order this is an important aspect of the exchange process because it allows retailers to decide whether to offer free outbound shipping as an incentive or to charge shipping fees based on their existing shipping policy how it works during the exchange flow, customers are informed about the outbound shipping cost for their new order this can be set up in different ways by the retailer free outbound shipping some retailers choose to offer free outbound shipping to encourage customers to opt for exchanges as a resolution dynamic shipping costs retailers can also set dynamic pricing rules, such as offering free shipping for orders over a certain amount and charging for orders below that threshold in cases where the shipping cost is dynamic, the exact amount will be calculated at checkout and displayed to the customer fixed shipping costs retailers can set a fixed amount that is charged to the customer irrispective of what they exchange for customers will see the shipping charge as part of the exchange flow if there’s a shipping cost, they’ll be prompted to enter their credit or debit card details to cover this additional charge once the exchange is processed, the chosen shipping method and cost are attached to the new exchange order, ensuring a smooth and transparent experience outbound shipping charges will be charged on top of your return shipping charges the difference will be outlined to the customer in the user journey funds are only paid to retailers after the return has been approved should the return be declined or cancelled, charges will be refunded back to the customer setup visit the outbound shipping docid 3cisueushxemw4fk8pgqi section to learn how to set this up for your exchange resolution