Refunding Additional Charges

overview in some cases, retailers may decide that they need to refund a customer for a charge that was applied during an exchange this process is straightforward and can be done directly within the merchant portal the steps below will guide the retailer through locating the transaction, entering the refund amount and notes, and completing the refund once processed, the refund is final and will be returned to the customer’s original payment method steps open the merchant portal find the return on the dashboard or use the search function to locate it click on the return to open the details side panel scroll down in the side panel until you see the “payment details” section in the “payment details” section, click the “refund” button a pop up will appear asking for the refund amount enter the amount you wish to refund enter a note in the refund notes field (this is required, you can use something like “other” if needed) click “refund” to process the refund note that this action is final and cannot be undone what happens next once the refund is issued, we'll do a reversal against the charge and it'll be refunded back to the payment method that was used by the customer to pay for the difference this refund can take up to 5 business days if you do require proof of the refund to share with the customer, please reach out to merchant support or your account manager