FAQs

can i add multiple versions of the same carrier? yes, you can! why would i want to add in multiple versions of the same carrier? in refundid, every time you add a carrier, it’s treated as a shipping configuration a shipping configuration is simply a “version” of a carrier, where you define price currency whether it’s a return label you can create as many configurations of a carrier as needed example if you’d like to offer fedex in both the us and canada, you could set up fedex (us) $20 usd fedex (canada) $30 cad this allows you to manage regional variations in pricing and currency note the same outcome can also be achieved using refundid’s flows builder, but some retailers prefer configuring carriers here for easier management important this setup is only necessary if you want to charge fixed amounts in specific regions if you simply want a $20 usd label to convert automatically into cad (or any other currency) at the live exchange rate, you only need to create one configuration refundid will handle the conversion for you what if there are multiple versions of the same carriers? refundid will show the cheapest available option by default if you’ve set up a flow that prioritises one version over another, that rule will take precedence will a customer see all carriers that are added here? no customers will only see carrier options that match their order currency example if you have 10 carriers configured but only 1 matches the customer’s order currency, only that one will be displayed can i add the same carrier in different currencies? yes however, refundid will automatically convert carrier pricing into the customer’s currency you only need to set up multiple currencies if you want fixed pricing for specific regions rather than relying on exchange rates if you do however set up fixed pricing for a specific currency, that will take precedence over refundid's converted value is there a limit on the number of carriers i can add? no, you can configure as many carriers (and versions) as you’d like do i need to add in the same carrier for each currency i want to support? no refundid automatically handles currency conversion if you add a carrier in one currency, customers in other regions will see the converted price in their local currency