Configuration

outline when adding a carrier to refundid, you’ll need to complete some basic configuration to ensure the carrier displays correctly and the right pricing is shown to customers configuring a carrier after adding a carrier in your merchant portal, it must be configured before it becomes available to customers each carrier can be set up with the following options price defines how much the return label will cost the customer if left blank → the customer will be quoted the rate provided directly by the carrier if set to 0 → the label will be free for the customer refundid will always display the cheapest available price for a label this includes overrides set up through flows or overrides tied to a specific return reason return label determines whether the label is generated as a return label we recommend keeping this switched on for all enabled carriers if disabled, incorrect labels may be generated, which could lead to higher costs for both you and your customers max weight defines the maximum supported return weight for this carrier useful if you want to set different return shipping prices based on the number of items or total shipment weight finalising the setup once all configurations are set click save ensure the carrier is switched on the carrier will then appear as an available return shipping option for customers during the refundid return process