AI Exchanges

outline ai exchange recommendations suggest the right replacement variant to a customer while they're lodging their return based on the item, the return reason, and the customer's answers, refundid pre selects a suggested variant with a short explanation for example, suggesting one size up when the reason is "too small" the customer can always ignore the suggestion and pick any available variant themselves how it works the customer selects their item and return reason refundid analyses the return and suggests a single variant of the same product, with a short explanation of why the customer can accept the suggestion, choose a different variant under "looking for a different variant?", or select "i don't want an exchange" if the suggested variant costs more than the original item, the customer is warned they may be charged the difference if there's no sensible suggestion (for example, the item is faulty, or the reason doesn't point to a specific variant), the step is skipped and the customer sees the normal exchange options turning it on go to settings > general under exchange settings , turn on enable ai exchange recommendations click save ai exchange recommendations only appear when multi item lodgement is enabled on your portal if you've turned the setting on and don't see recommendations, reach out to your account manager