Approve

outline upon approval of an instant refund, the affected order will behave in several different ways it’s important to understand these impacts to ensure they don’t disrupt your store’s processes or reporting remove item by default, when an instant refund is approved, a $0 refund will be issued against the approved item(s) in your order this $0 refund effectively removes the item from the order, helping to indicate that the returned item(s) are no longer available to be refunded, reducing the risk of double refunds when an item is removed from a shopify order, it no longer appears on the order, but its value remains refundable in shopify this means there is still a risk of a double refund; however, a team member would need to manually enter the refund amount for this to occur to understand how item removal may affect your shopify reporting, refer to the removing items docid\ huexo1vepl7igfygsf1lg section under accounting mark as returned when an instant refund is approved, an alternative way to reflect this in your shopify store is by marking the item(s) as returned marking items as returned helps indicate that the item(s) have been received and the return process is complete while this does not remove the item from the order, it will prevent the item(s) from appearing as refundable when using the refund button in shopify key things to note you don’t need to use the return in progress status in order to use returned, you can skip directly to returned if preferred you can use a $0 refund alongside the returned status for additional clarity the returned status will appear as a refund in shopify reporting, even if no funds have been issued for more information, refer to our marking as returned docid\ it48fg9upuualj27dnplr documentation order notes & timeline on the approval of an instant refund, the shopify notes and timeline will also be updated this helps to keep a running log of all that has happened with that specific return the note will include date and time approved item(s) approved