Approving, Declining & Cancelling

outline when you're looking to close out a lodged return, you'll be doing so on the refundid merchant portal you'll have options as to how you'd like to process the return based on if it's a standard or instant return approving and declining will both action different outcomes, so it's important to ensure the correct outcome is selected when processing a return processing a return steps navigate to your dashboard and locate the return you'd like to process once located, click the process button on the far right of the listing if the process button is not visible on your portal, simply click on the row of the return you'd like to process and a slideout will appear after this becomes visible, simply click the process return button in the top right corner once clicked, a pop up will appear to select which items you'd like to approve or decline to choose the processing event for each item, click the dropdown beside the item to view all the different processing options you can view what each outcome means in the what do the different processing options mean? document for standard refunds and store credits, you'll also have the option to adjust the amount that is issued to the customer the amount quoted here will take into account any return charges such as return shipping or restocking fees to learn more about how multi payment method orders are handled, visit the multi payment method refunds guide once the specific outcome has been selected, click process to process and close out the return you're good to go after this! once you've followed these steps, the return is processed and closed out