BYO Carrier

outline the byo carrier set up allows you to bring your own carrier to refundid this means that if you already have existing pre negotiated agreements with carriers, you can generate return labels in refundid using those rates supported carriers on the merchant portal, you'll be able to connect up one of the below carriers australia post nz post dhl express seko usps ups fedex outside of this, the below carriers can also be connected up (this will however require you to contact refundid) dhl ecommerce accurate amazon shipping apc asendia better trucks bluestreak canpar coll cirro e commerce courier express couriersplease csg logistics dai post deutsche post dh solo dhl paket doordash douglas dpd epost global estafeta evri first choice first mile flexport gio gls hailify henry interlink express jet jitsu lasership loomis express lso maersk ontrac ontrac v3 optima osm worldwide parcel force passport purolator quick roadie rover royal mail sendle sf express smartkargo sonic spee dee speedx sway setup onboarding during onboarding, you'll have the option to set up your own carriers on the shipping page, you'll be given the option to select byo carrier which will allow you to fill in credentials for one of the above carriers merchant portal at any time after onboarding, you'll be able to add and/or turn off any byo carrier accounts from the shipping settings to do this head to settings > shipping once in shipping, scroll to the bottom of the page to where it says carrier setup click add carriers in the carriers setup, click byo carrier account and select the carrier you'd like to connect up to progress through the required steps to connect your account and save the carrier once the carrier is saved, you can edit the carrier information such as price and currency by clicking show more information on the carrier once completed, click save and your carrier will start being offered to customers common problems & faqs my carrier isn't showing up for customers, how do i fix this? there are lots of reasons this could happen we recommend checking the below things if this is happening to you did you enter credentials correctly? sometimes letters or numbers can be entered incorrectly or the incorrect credentials are put in the incorrect location try and re add it in if you're not sure is the currency of the carrier the same as the order? carrier currency needs to match that of the order so we can accurately charge the order is your return address a po box? some carriers don't support returning to a po box so it's always good to make sure this isn't the case still not sure, reach out to support! i have multiple carriers i want to use, can i connect them all up? yes, you can! you can connect up as many carriers as you'd like can i show and hide carriers for different customers and/or regions? yes, you can! you can set this up in the flows builder to learn more about flows, check out our flows information in the merchant portal section of the documentation