Canada Post

overview connecting your canada post account allows refundid to generate return labels for canadian customers using your contracted canada post rates refundid uses canada post's authorised returns service this is the product built specifically for returns you hold the contract, the postage is billed to your account, and the customer receives a return label along with a qr code they can present at a canada post outlet without printing anything what we collect api username and password customer number contract id the account number postage should be billed to (where this differs from your customer number) what the customer gets a printable return label pdf, sized for standard letter paper, with packing instructions included on the label sheet a qr code, so a customer without a printer can have the label produced at a canada post outlet a tracking number, which flows into refundid's normal tracking statuses on your dashboard and in customer emails the label is available on the confirmation page, in the customer's confirmation email and from their customer dashboard coverage canada post authorised returns are domestic canada only both the customer's address and your return address must be in canada returns from customers outside canada need to use one of your other configured carriers or return methods address handling canada post requires provinces as two letter codes and postcodes without spaces refundid normalises both before requesting the label, so a customer entering "ontario" and "m6j 3s8" doesn't cause a failed label references on the label the refundid rma reference and the customer's order number are written to the two customer reference fields on the consignment, so returns arriving at your warehouse can be matched to a return, and canada post reporting can be reconciled against your returns pricing the price the customer is charged for return shipping is set in refundid, under settings > shipping , independently of what canada post bills you you are billed directly by canada post for the postage see retailer carriers docid 1t0mzma8eg0glh8cvizx4 for how this is reconciled