Charging If The Variant Price Has Changed

overview charging if the variant price has changed allows you to collect the price difference when a customer exchanges an item for a variant with a higher value this is useful in scenarios where an item was originally purchased on sale and has since returned to full price different variants of the same product have different prices (for example, one colour or size is more expensive than another) when this setting is enabled, customers will be charged the difference if the exchanged variant costs more than the original item how it works when a customer selects a variant exchange, refundid compares the price paid on the original order the current price of the selected variant if the selected variant is more expensive, the customer is charged the difference as part of the exchange flow this ensures pricing remains accurate and aligned with your current product pricing to allow this behaviour, the match exchange item price setting must be turned off set up go to settings and navigate to resolutions find the exchange resolution you want to update click edit on the exchange resolution scroll down until you see match exchange item price ensure match exchange item price is turned off save your changes important notes turning this setting off allows customers to be charged if the variant they select is more expensive than the original item this applies to both sale to full price changes and variants with different base prices any additional charges are collected during the exchange flow using the customer’s credit or debit card you will need to reach out to merchant support to have this feature turned off for instant exchanges