Matching The Original Purchase Price

overview matching the original purchase price ensures customers are not charged extra when exchanging an item that was originally purchased at a lower price if a customer buys an item on sale and later exchanges it when the item has returned to full price, refundid can automatically apply a discount so the exchanged item matches the price originally paid this prevents customers from being charged the price difference due to changes in pricing after the original purchase this feature is particularly useful during sale periods and helps create a fair and consistent exchange experience for customers how it works when a customer selects a variant exchange for the same product, refundid compares the price paid on the original order the current price of the exchanged item if the current price is higher than the original purchase price, a discount is automatically applied to bring the exchanged item back down to the original price paid by the customer set up go to settings and navigate to resolutions find the exchange resolution you want to update click edit on the exchange resolution scroll down until you see match exchange item price turn match exchange item price on save your changes important notes this setting ensures customers are not charged the difference if an item has increased in price since the original purchase the feature is enabled by default for instant exchanges it can also be enabled for standard exchange resolutions using the steps above