Store Credit & Gift Card Refunds

outline when a return is resolved as store credit or a gift card, the goods still come back but no money leaves your bank cin7 needs to reflect both halves of that the stock returning, and the liability created by the credit you issued how it's handled the credit note is created with the returned lines as normal, and the store credit or gift card portion is added as an offsetting line so the credit note nets out correctly the offset line keeps its own gift card account rather than posting to the refunds account used by the physical lines, so your gift card liability stays visible separately from your returns the result is a credit note that shows what came back, shows that the customer was compensated with credit rather than cash, and leaves no outstanding balance split refunds where a refund is partly cash and partly store credit which happens on orders that were paid for with a mix of methods the two portions are separated and each is posted to its own account if the split amounts add up to more than the value actually processed (for example on a partially approved return), they're scaled back proportionally so the credit note never credits more than was refunded partial approvals only the approved quantities and the processed value are used, so a return where you accepted one of two items produces a credit note and a store credit offset for that one item setup we need to know which cin7 product or account represents your gift cards or store credit, and whether you want zero value payments created against fully offset credit notes your account manager will confirm this with you during setup