Customer Experience

experience on refundid portal outline here's what customers see with checkout+, from checkout through to their return at checkout in the cart, eligible customers see the checkout+ button offering free returns at checkout, they see the option "unlock free returns for " which they can tick to add returns cover checkout+ appears on their order as a line item called returns cover on the refundid portal when a customer who purchased checkout+ later makes a return their return shipping label is free the shipping cost shows as discounted to $0, so nothing is deducted from their refund for shipping handling fees on other return methods (like in store drop off) are also waived a "checkout+ applied!" tag is shown on the shipping step confirming their return shipping has been discounted