Direct Integration

outline the direct klaviyo integration pushes refundid return events straight into klaviyo, so you can trigger flows and build segments off return activity no shopify flow required events sent to klaviyo return lodged when a return is lodged return approved when a return is approved in full return partially approved when a return is partially approved return declined when a return is declined each event is attached to the customer's klaviyo profile (by email) and includes the return value and currency, plus return details such as the rma reference, the items being returned, and return shipping information set up this integration is set up by refundid create a private api key in your klaviyo account send it to your account manager or merchant\@refundid com mailto\ merchant\@refundid com klaviyo events never affect the return itself if an event fails to send, the customer's return still processes as normal