Flows Prioritisation

outline you can assign priorities to your flows by setting priorities, you determine the order in which flows are evaluated and executed the system checks flows from highest to lowest priority it first evaluates the conditions and outcomes of the top flow if the conditions are not met, it moves to the next flow this continues until a flow’s conditions are met and its outcomes are applied note multiple flows can apply to one return as long as they have differeing outcomes flows with the same type of outcome will be chosen based on whats a higher priority how to change priority you can change the order of your active flows in two ways drag and drop – use the three line icon to drag a flow up or down in the list assign numbers – use the drop down menu to assign a priority number to each flow flow #1 always has the highest priority example a retailer has two flows set up flow 1 if an item with sku abc123 is returned → hide store credit and show refund flow 2 if an item with tag non refundable is returned → hide refund and show store credit what happens? the item being returned has both sku abc123 and the non refundable tag since flow 1 is higher priority, its outcome applies first the customer will see the refund option (flow 1), even though flow 2 would normally block it