Outcomes

outline outcomes are what we're aiming to achieve from the flow they become active once we determine the necessary conditions that need to be met for the flow to occur the available outcomes include return reason group is present return reasons based on specific conditions fix shipping price to modify the shipping amount according to specific conditions make not returnable due to prevent specific products from being eligible for a refund increase return time by/to extend your initial return time by a specific number of days or to a particular date hide return options if you're using the standard return functionality, this can be used to prevent specific resolutions from being displayed add banner to item deploy a banner to individual items on the select items page when they're selected set return address to change the return address given to customers show discount code deploy a specific discount code to customers hide shipping carriers named hide specific shipping carriers from showing up for customers mark return as in review for resolutions put the return into a review state so it needs to be reviewed prior to the customer receiving the label set the return label reference to customise the reference field on the return label on a per return basis by default, this will be the resolution and order number fix resolution price to adjust the return shipping price on a per resolution basis to offer different priced return shipping based on what the customer returns for item not refundable due to choosing this outcome will lead to the exclusion of products from being eligible for a refund, based on the configured conditions when selecting this outcome, you will also need to choose a reason from the available options in the drop down menu to explain why the product is not eligible for a refund fix shipping price to with this outcome, you can set or change the return shipping price based on specific conditions when those conditions are met, the shipping price will be adjusted according to the amount you've specified after choosing this option, don't forget to enter the shipping amount return reason group is this outcome gives you the ability to choose which return reason groups will be displayed to customers when lodging a refund depending on the conditions, you can have multiple return reason groups and determine which one will be presented after selecting the 'return reason group is' outcome, simply choose the group that will be activated based on the conditions to create multiple groups, navigate to the return reason groups page return reasons docid\ m0tz4elerv1mtn0arc zj increase return time by/to this outcome provides retailers the flexibility to stretch the initial return period they have set, which comes in handy when allowing customers to return orders beyond the specified return time or granting more time for returning items in special circumstances by using this outcome, retailers can choose to increase the return period by a specific number of days or extend it until a particular date multiple outcomes you can set up multiple outcomes by clicking ' add outcome' and choosing another option from the dropdown menu