On Lodgement

outline when an instant refund is lodged, the associated order is updated in several ways to clearly indicate this to you and your team order notes & timeline once an instant refund is lodged, refundid will append a note to the order in shopify to indicate the instant refund has been paid out the information provided includes date of lodgement items lodged item value lodged total paid out (taking into account any fees) return shipping tracking number & carrier (if applicable) return shipping cost (if applicable) see an example of the shopify note below these note changes are also reflected in the order timeline for full visibility tag upon lodgement of an instant refund, refundid automatically adds a "refundid" tag to the corresponding shopify order this tag serves as a clear indicator that an instant refund has been processed through refundid, assisting your team in tracking and confirming refund actions within your store's order history return status an optional addition to the lodgement experience is the use of the return in progress status refundid is able to utilise shopify's returns functionality to mark the returned items on the order as return in progress to indicate that the return has been lodged on close, the status is then updated to returned pessimistic refund pessimistic refund is an optional feature available with instant refunds when enabled, refundid will remove the lodged item(s) from the shopify order as soon as an instant refund is lodged regardless of whether the refund is later approved this can help leave a clear record of the refund at the time of lodgement, which can be useful for some retailers pros prevents the risk of double refunds by removing the item from the order immediately ensures a refund record is created in shopify at the time of lodgement cons if the instant refund is declined, there’s no automatic rollback to the original transaction may complicate accounting or reconciliation processes