Instant

overview instant exchanges offer a streamlined and efficient way to handle product exchanges, following the logic of instant refunds in an instant exchange, refundid assumes all the risk and liability, effectively placing a new order for the customer at the time of the exchange this means that the retailer ends up with two sales the original item and the new exchanged item, while refundid absorbs any potential loss if the item is not returned as expected learn more here https //refundid com/im a business/instant exchanges https //refundid com/im a business/instant exchanges how it works instant exchanges operate similarly to instant refunds, but instead of returning funds, a new order is created immediately this means that the customer receives their replacement item right away, and refundid manages the risk associated with the item not being returned or returned incorrectly essentially, it’s like the customer makes an instant repurchase, and the retailer benefits from the additional sale customers connect a card when lodging an instant exchange the card covers any amount owed on the exchange and secures the return in case the item is not sent back this includes exchanges where nothing is owed, such as an even swap in that case the card is still connected but nothing is charged at lodgement benefits and considerations instant exchanges simplify the customer experience and reduce the complexity of traditional exchanges there’s no need to manage inventory or worry about logistics, as the new order is treated like a brand new purchase refundid assumes the risk and expense of the new order, so the retailer keeps the original sale and the new sale if the customer doesn't return their order instant exchanges are available globally setup if you're looking to enable instant exchanges, you can do so on your dashboard by following the steps below go to settings > resolutions in your merchant dashboard find instant exchange at the top of the resolutions page edit the resolution locate outbound shipping cost and ensure the correct outbound shipping cost is set up this is the amount charged to the customer for their new order if you'd like some more information this, check out the outbound shipping docid 3cisueushxemw4fk8pgqi guide save and enable the resolution by default, only variant exchange will be enabled however you can set up any item exchange by following the documentation available please note that instant exchanges follow a different pricing structure to standard exchanges and will match your instant refund pricing if you don't have instant refunds set up or have any questions, please reach out to merchant support or your account manager for more information shared instant return guides customer fees, merchant processing timeframes, and gift card limitations work the same way for instant exchanges as they do for instant refunds customer fees docid\ bpsdll0vcqr68lircq2qrmerchant processing timeframes docid\ h4mxb4kdvubksacaakgalgift cards docid\ t q4 awsc1gblr3 l7okj