Invoices

overview refundid fronts the refund to the customer for instant refunds and instant exchanges once the return is approved, refundid recoups those funds from the retailer via invoice instant refunds and instant exchanges are treated the same from a billing perspective when billing occurs retailers are invoiced for approved instant returns based on their contractual agreement common billing frequencies include daily (for example, 24 hours after approval) weekly custom frequency as agreed in contract what appears on the invoice invoices clearly break down refund amount (the value fronted to the customer) any applicable transaction or service fees shipping charges (if applicable) reversals or credits (if a previously approved return is later declined) if a return is reversed after funds have been recouped, the invoice will show a surplus or credit back to the retailer you will be able to clearly see the amount being recouped any associated fees any adjustments or reversals find example invoice below