Instant Returns

overview instant returns (including instant refunds and instant exchanges) are facilitated financially outside of shopify because refundid pays the customer directly, funds are not refunded through shopify’s payment gateways however, shopify still needs to accurately reflect the return for reporting analytics reconciliation operational visibility to ensure everything reconciles correctly, refundid uses structured reporting methods within shopify, including issuing $0 refunds marking items as returned removing items from orders these mechanisms allow shopify to record return activity accurately without moving funds through shopify itself from a billing perspective, instant returns are invoiced separately by refundid and are not processed through shopify payouts the documents below explain how invoicing works how reporting works in shopify how items are marked and removed