Integration Errors

outline the refundid integration error handling module enables retailers to effectively monitor and resolve errors that may occur during return lodgement or processing this feature helps you stay on top of integration issues and provides options to retry or acknowledge them, ensuring smooth operations across your return management system what is an integration error? an integration error occurs when there's an issue with the connection between refundid and any external system in your environment (e commerce platform, oms, erp, etc ) these errors can prevent returns from closing properly, leaving them in an inconsistent state the integration error handling feature helps you identify, monitor, and resolve these issues efficiently how do i know if i get an integration error? dashboard indicators spanner icon a spanner (wrench) icon will appear on return rows that have integration errors filter option you can filter the dashboard to show only returns with integration errors error details when opening a return with an integration error look for the integration errors section within the return details this section displays all integration errors associated with the return, including timestamp of when the error occurred detailed error logs for troubleshooting action buttons for error resolution this information is also available in the event log at the bottom of the return slideout how to handle these errors depending on the nature of the error, you have several options retry the integration action if the error appears to be temporary (such as a connection timeout) click action > retry this will attempt to execute the integration action again if successful, the error will be cleared contact refundid support if retry attempts are unsuccessful reach out to refundid support with details of the error include any error messages or logs displayed in the integration errors section refundid's support team will assist in resolving the underlying issue how best to use the integration errors feature to ensure your integrations run smoothly regular monitoring check the integration errors filter once daily or weekly quick resolution address errors promptly to prevent return processing delays documentation make note of recurring errors for future reference verification after resolving errors, verify that returns are processing correctly if no returns appear when the integration errors filter is applied, it indicates that all your integrations are functioning properly!