Manually Processing A Return
2 min
outline when processing a standard return, you have the ability to manually process the return when you manually process a return, it will close it out on the refundid merchant portal but not action anything externally outside the refundid platform (i e , issuing the resolution on your ecommerce platform, creating the return in your wms etc ) manually processing a return is particularly useful for instances where you want to close the return out in refundid but manually handle the resolution on your end this is also useful if, for whatever reason processing the return is triggering an error that is preventing it from being closed out, and you'd like to force close the return this action is only supported for standard returns, not instant returns how to manually process a return click to process a return below the breakdown, there is a switch that reads manually process switch this on process the return the return will now be closed without any resolution being issued to the customer
