New Order Placement

overview in the context of instant exchanges, new orders are placed in shopify just like any regular order this ensures a seamless integration with the retailer’s existing order flow how it works order appearance the instant exchange order will look identical to any standard shopify order the order number is incremental, ensuring continuity in the order sequence payment method each new order will be linked to a refundid payment method while it will still be processed through major card networks (visa, mastercard, amex), the billing details will be associated with refundid, ensuring correct processing order visibility the order will appear in your shopify admin just like any other order, providing full transparency and easy access timing there’s typically a three to five minute delay for the new order to appear in shopify after the exchange is lodged during this time, a draft order is created, and it’s important not to alter this draft order, as refundid will finalise it order identifiers each instant exchange order will have a specific tag indicating it’s a refundid exchange additionally, notes will be included in the order, specifying the original order number for easy tracking important notes some important things to note with exchanges are the return will not appear in refundid until the exchange order has been placed should there be an issue placing the order, the draft order will be cancelled, and the customer will be notified the order number of the new order will not have any link to the original order after the order is created, the customer will receive your standard post purchase communications this includes any order confirmation notifications that are issued to customers normally