Partial-Operational Resolution

overview a partial operational resolution is a custom resolution that interacts with shopify in a limited way, without issuing a standard refund, exchange, or store credit this option is useful when a retailer wants refundid to update the shopify order for record keeping purposes, but handle the actual financial or operational outcome externally how it works when a partial operational resolution is approved, refundid can perform one of the following limited actions in shopify 1\ mark items as returned the returned items are marked as returned in shopify no financial resolution is issued the order is updated for reporting and visibility this ensures reporting reflects that the items were returned without triggering a refund or exchange 2\ issue a $0 refund a $0 refund is applied to the returned items items are removed from the order no money is issued to the customer this approach adjusts reporting without affecting financial movement 3\ add notes to the order a note is added to the shopify order indicating that a return has been processed no items are removed no refund or exchange is created this is purely informational and provides operational traceability you can also bundle these options together (i e issue a $0 refund & mark the items as returned) when to use partial operational resolutions partial operational resolutions are commonly used when store credit is issued via an external system refunds are processed outside of shopify a third party integration handles the financial outcome the retailer wants reporting accuracy without native financial movement this option allows shopify to reflect return activity while keeping the actual resolution logic external