Pessimistic Refund

outline the pessimistic refund feature is a management feature that occasionally is used in order to better track what items have been lodged for return at your store instead of removing approved items from an order only after they've been manually approved by the warehouse team, this process will automatically remove items from an order on lodgement, as soon as the customer receives their refund and before it's been sent back how does it work the pessimistic refund feature will automatically process a $0 refund for items in a shopify order on lodgement before the customer has sent back their items this differs from the standard process where this same process occurs, however only after the retailer has actively approved the refund in the merchant dashboard pros removes risk of double refund accurately mirrors flows of refunds in real time can still manually refund up to the original order value at any time cons if a return is declined, the item will not be added back to the order this could occasionally cause various reconciliation issue refunds will show up in your analytics to match when refundid has paid them out, rather than when they're approved and recouped back how to setup to get set up, reach out to your account manager or merchant\@refundid com and this feature will be turned on for you